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Issues of concern and matters of Attention Communication channels and Frequ
Cargo Tracking / Terminal Info
Cargo Tracking Inquiries
Email Cargo Tracking
Port Calls
Strategic Portfolio of Terminals and Depots
Shipping Schedule
Point-to-Point
Vessel Tracking
Services
Service Route
Email Schedule Tracking
Documentation
S.M.C
Vessel Certificate
Container Specification
Conversion Table
Others
Telex Release
Rate Request
Site Map
FAQ
Free Time & Exchange Rate
Free Time
Exchange Rate - Vessel
US Trade
Inquiry ITN No.
Input ITN No.
New U.S. Customs Regulations
Container Tare Weight
FAQ
Freight
Schedules
Cargo Tracking
Shipping & Trading Glossary
Other
Freight
How do I get a quote for a shipment?
Please fill in
Rate Request Form
. PIC (person in charge) will contact you
after receiving
your message.
How do I know the local charges?
Please contact your closest
Wan Hai
office .
Contact details
are located
on the Wan Hai web site.
Schedules
Where can I get the shipping schedule on the Wan Hai web site?
There are four ways to obtain
the
shipping schedule
on the Wan Hai web site
.
Shipping Schedule by Port
Shipping Schedule by Service
Shipping Schedule by Vessel
Email Schedule
Cargo Tracking
How can I inquire about cargo status?
There are three ways to obtain cargo status.
Cargo Tracking
Email Tracking
Schedule by Vessel
Can I receive cargo status regularly via auto-mail?
Yes. Please click
Email Tracking
on the Wan Hai web site, and fill in your email address and container No./BL No.
What should I do when I receive the message " There is no data found! " while tracking cargo on the Wan Hai web site?
First make sure you have booked with Wan Hai for this shipment and inputted the correct number format. If you still can not find any information, please
contact us
with your number.
How often does Wan Hai update cargo status?
Cargo status on the Wan Hai web site is updated every 20 minutes via our depot system.
How long is cargo status data kept?
Cargo status data is only kept for 90 days. Please contact your closest
Wan Hai
office for data exceeding 90 days.
Shipping & Trading Glossary
Vessel、Port
ETA (Estimated Time of Arrival)
ETD (Estimated Time of Departure)
ETB (Estimated Time of Berth)
ETC (Estimated Time of Commencement)
(Estimated Time of Completeness)
TEU (Twenty Foot Equivalent Unit)
FEU )Forty Foot Equivalent Unit)
Equipment-Warehouse
DG (Dangerous Cargo)
Facilities
COD (Change Of Destination)
EDI (Electronic Data Interchange)
Cargo Accept Term
LCL (Less than Container Load)
FCL (Full Container Load)
CFS (Container Freight Station)
CY (Container Yard)
Container
SOC (Shipper Own Container)
COC (Carrier Own Container)
Container Type
SD (Steel Dry)
GP (General Purpose)
FO (Open Top)
FR (Flat Rack)
RF (Reefer)
Surcharge - 1
THC (Terminal Handling Charge)
CHC (Container Handling Charge)
BAF (Bunker Adjustment Factor)
FAF (Fuel Adjustment Factor)
CAF (Currency Adjustment Factor)
HSS (High Security Seal)
CIC (CONTAINER IMBALANCE CHARGE)
CIS (CONTAINER IMBALANCE SURCHARGE)
CRS (Cost Recovery Surcharge)
RCS (Reefer Consumption Surcharge)
STF STUFFING AND UNSTUFFING CHARGE
YAS (YEN Appreciation Surcharge)
WRP (War Risk premium)
Surcharge - 2
CBR (Critical Bunker Recovery)
EBS (Emergency Bunker Surcharge)
OWS (Over Weight Surcharge)
PSS (Peak Season Surcharge)
PCS (Port Congestion Surcharge)
SPA (Saudi-Arabia Port Additional Charge )
IPS Icd Pendency Surcharge
ISPS International Ship and Port Facility Security Charge
Sales Term
C&F (Cost & Freight)
C.I.F.(Cost ,Insurance, Freight)
F.O.B (Free On Board)
Document
S/O (Shipping Order)
A/N (Arrival Notice)
D/O (Delivery Order)
M/F (Manifest)
L/G (Letter Of Guarantee)
L/C (Letter Of Credit)
CLP (Container Load Plan)
EIR (Equipment Interchange Receipt)
B/L (Bill Of Lading)
Other
Where can I get contact information for Wan Hai worldwide offices and agents?
You can find
contact details
on the Wan Hai web site.
How can I apply for a job at Wan Hai?
You can directly contact our HR Dept in Taiwan.
Email:
recruit@wanhai.com
Tel. No.: 886-02-25677961
Ext. No.: 6127 Mr. Huang
Where can I find safety and environmental protection policies of Wan Hai?
You can find the related information from
ISO14001
.
Does Wan Hai sell second-hand containers?
We sell 10-year-old used containers .You can apply
by inputting your
ID
into
this link:
http://boxbid.wanhai.com
, and
entering a
bid.
If you have any other container selling problems, you can
send an e
mail to
box_bid@wanhai.com
. We will reply as soon as possible.
Where can I find financial statements for Wan Hai?
You can find
financial statements
on the Wan Hai web site.
Or you can find related information on the
Market Observation Post System
web site
. Wan Hai Code: 2615.
How can I get a vessel certificate?
You can view and print vessel certificates
here
.
How do I inquire about telex release?
Please click the
Telex Release
link on the Wan Hai web site and input B/L NO for further information.
《Prohibited Item》
In addition to specific DG listed on the
DG Goods Announcement
page, Wan Hai Lines also complies with all international laws and regulations; cargo booking of whale products nor shark products will be strictly refused.
